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Your one line
<script async src="https://assets.siteconnect.cloud/embed/SITE-ID.js"></script>
It never changes.

Paste one line, once. Everything after that happens in a dashboard.

LIVE CHAT · LIVE VISITORS · ANNOUNCEMENT BARSiteConnect by Fusion adds live chat, a view of who is on your site, and an announcement bar to your website. You paste one line into your site one time, and that line never changes. From then on you turn tools on and off in a dashboard, and your page changes within about a minute.
See the one lineGet started
Sign-up isn't open yet. No page edits after the first one.
Illustration: a single line of code stays the same while switches turn tools on and off, and an example web page gains a chat button and an announcement bar.
Illustration: a single line of code stays the same while switches turn tools on and off, and an example web page gains a chat button and an announcement bar.
Illustration with an example site, with the wait shortened. In use, a change reaches the page within about a minute.

This is all the code SiteConnect asks of you.

<script async src="https://assets.siteconnect.cloud/embed/SITE-ID.js"></script>
That's the whole thing. Your dashboard has it ready to copy, with your site's own ID where this says SITE-ID.

You don't have to understand it.

You copy it and you paste it. You don't write any of it.

You only do it once.

The line never changes. It stays exactly as you pasted it, whatever you turn on later.

You can hand it to someone.

If someone else looks after your site, send them the line. It's one small job for them, one time.

The line stays. The tools change.

The line doesn't hold your tools. It asks SiteConnect for them, and SiteConnect writes the answer from what you have switched on for that site.
The same line appears in both rows. With one more switch on, SiteConnect writes a script with one more tool, and the page shows it.
The same line appears in both rows. With one more switch on, SiteConnect writes a script with one more tool, and the page shows it.
The page changes. The line doesn't.

Your page asks.

When someone opens your page, the line asks SiteConnect for your site's script.

SiteConnect writes it.

SiteConnect writes the script from what your site has switched on.

Your page runs it.

The tools that are on appear. The ones that are off aren't in the script.
Each script is reused for 60 seconds, which is why a switch in your dashboard reaches your page within about a minute. Nobody has to edit your page.

Three tools. Three switches.

New sites start with Live chat and Live Visitors on and the Announcement bar off. Turn each one on or off, site by site.

Live chat.

Illustration: a chat panel open in the corner of an example web page, with a visitor's question, a reply, and the notice No one is online. Your message is kept.
Visitors message you from your site, and you or your team answer in the dashboard. If no one is online to answer, the visitor is told and the message is kept.

Live Visitors.

Illustration: a list of three example visitors with online, idle and offline status, the page each is on and their time on the site.
For you and your team, not your visitors. See who is on your site now. For each visitor: online, idle or offline; the page they are on; time on the site; number of visits; browser; and region, worked out from the browser's time zone. When a visitor starts a chat, you also see the pages they visited, how long they spent on each, and their screen size. The dashboard shows a live count and plays a chime when someone arrives.

Announcement bar.

Illustration: the top of an example web page with an announcement bar, a short link and a close button.
A bar across the top of your page for the thing people should see first, such as a holiday closure or a sale. Add a link if you want one. Switch it on, then write its text and link in its settings box on the Sites page; the box takes a short format called JSON. With no text, the bar stays hidden. Visitors can close it, and it comes back on the next page they open.

Everything after the first line happens here.

One place to answer messages, see who is around and decide what runs on each site.
Design mockup with illustrative data: the SiteConnect dashboard on its Visitors page, with a live count, a sound indicator and a table of example visitors showing status, current page, time on site, visits, browser and region; beside it, three switches for example.com and the one line in a box.
Design mockup with illustrative data.

Chats.

Read and answer messages from your site.

Visitors.

The live count, and who is on your site now.

Sites.

Each of your sites, and the web addresses allowed to use it.

Switches.

Turn each tool on or off, site by site.

Team.

Your people, as admins or agents.

Your line.

The one line, ready to copy whenever you need it.
Agent sign-in

If code makes you nervous, read this.

These are fair questions. The answers are short.

Will it mess up how my site looks?

Each tool sits in its own sealed-off area of the page, so it doesn't clash with your site's styles.

What if I turn something on and don't like it?

Switch it off. It's gone from your page within about a minute, and the line stays where it is.

If you add a new tool, will I have to edit my site again?

No. New tools reach your page from the dashboard. The line you pasted stays the same.

Can this line add things I didn't ask for?

Each site chooses what runs. The script is written from your switches, and a published tool file is never changed in place. A change means a new version.

What if a visitor writes in and no one is there?

The visitor is told no one is online, and the message is kept.

Do I have to answer every message myself?

No. Your team can answer in the dashboard as agents.

What it keeps, and what it leaves alone.

One line decides what runs on your page, so you should be able to find out what it records without asking a programmer. Here it is in plain words.

What comes with this line

<script async src="https://assets.siteconnect.cloud/embed/SITE-ID.js"></script>
Third-party cookies
0
IP addresses in visitor records
0
Query strings stored with page addresses
0
Widget requests that carry cookies or sign-ins
0
Messages shown as HTML
0
Tools running that are switched off for this site
0

Kept

Page history
with the visitor record
Chat messages, and any name or email a visitor types
with the visitor record
Page titles, browser details, operating system, screen size
with the visitor record
Visitor token
in your own page's browser storage
Region
worked out from the browser's time zone

Yours to decide

New sites start with
Live chat and Live Visitors on
Live Visitors
on or off, site by site
Chat with Live Visitors off
records no pages

Agents see what is listed under Live Visitors, in Tools. They also see the site, the page's title, the visitor's operating system and last-seen time, and any name or email the visitor types into chat. The web server's own request logs record IP addresses.

Two address bars. What the visitor sees: https://example.com/search?q=blue+shoes&coupon=SPRING, with everything from the question mark highlighted. What SiteConnect stores: https://example.com/search, with a dashed gap where the rest was.
Two address bars. What the visitor sees: https://example.com/search?q=blue+shoes&coupon=SPRING, with everything from the question mark highlighted. What SiteConnect stores: https://example.com/search, with a dashed gap where the rest was.
An example address, as a visitor sees it and as SiteConnect stores it.
The part of a web address after the question mark can hold search terms, names or codes. SiteConnect leaves it out.

The same line can carry more.

A new tool only has to appear as a new switch in your dashboard. The line you pasted stays as it is. These are examples. The list isn't decided, and nothing here has a date.

Forms

PLANNED

Booking

PLANNED

Search box powered by Fusion Discover

PLANNED

Video or audio player from Fusion Media

PLANNED

Calling through Fusion Engage

PLANNED

If you have a web person, show them this.

You can skip this part. It's here so whoever looks after your site can check the details.
  • The script tag loads with async. The loader is written on each request and cached for 60 seconds.
  • Widgets run in a Shadow DOM, so they don't clash with the page's own styles.
  • Widgets make no credentialed requests, and there are no third-party cookies.
  • The visitor token is kept in the customer page's own browser storage.
  • Each site lists the exact web origins allowed to use it. Calls from other origins are refused.
  • Messages are shown as plain text, never HTML.
  • Published widget files are versioned and never changed in place. Each site chooses what runs.
  • No IP addresses are stored with visitor records. The web server's own request logs record them. Page addresses are stored without query strings.
  • SiteConnect is built in Solerra, Fusion's language, and runs on Fusion Internet Services.

Paste it once. Change your mind as often as you like.

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